When your door arrives:
Immediately upon receipt of your door(s), inspect for warp, damage,
or any other defect. In case of freight damage, it is your responsibility
to refuse the shipment or to file a claim with the delivering freight
company at once. Digital photographs of the damaged freight are
always a good idea to ensure a proper claim.
If you plan to return the door(s), due to freight damage or a defect,
please do not cut, hang or finish. If possible please return in original
packaging.
Damage Claims and Returns Policy
In the interests of defining who carries responsibility for goods,
our procedure for handling freight damage and returns are set out
as follows:
- Every door we build is first created as a computer
file, a copy of which is faxed for inspection to each customer.
Goods will not be considered for return without charge, if they
match this order confirmation and the goods are not damaged.
- It is the customers responsibility to make sure
that they receive an order confirmation within a reasonable timeframe
(24 hours), check it for accuracy and then return fax to 0800
80 70 79.
- Please note, door(s) will continue to proceed
through the factory without a confirmation signature, therefore
please ensure order is checked immediately.
- All claims for goods damaged in transit must
be made to the company within seven days of delivery and signed
damaged on the delivery docket retained by the driver at the time
the goods are unloaded.
- Freight damage claims where the goods have been
signed for 'Subject to Inspection'will not be accepted - any damage
must be specifically noted on the delivery docket at the time
the goods are unloaded from the truck.
- All doors must be sealed correctly as per instructions
from the 'Care and Handling' flyer received with each door package.
The sealant and polyurethane/paint (compliant to manufacturer's
standards) must be placed on the doors' six faces immediately
or the door(s) warranty will become void and will not be accepted
as a claim.
All claims and queries on
damage issues should be directed to our Customer Service team on
phone 0800 80 80 66, or fax us on 0800 80 70 79.
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